CRM & ERP
At Modulesoft Solutions, we have the experience and expertise to develop CRM solutions from the grounds-up as well as to customise third-party CRM packages such as SugarCRM. We have successfully delivered and implemented several CRM solutions and have provided our clients with an easy and effective means to build and maintain long lasting relationships with their customers.
A CRM system allows for all data pertaining to prospects and customers to be gathered and stored in a centralised location. This information can be shared across all the concerned departments such as sales, marketing, customer service etc ensuring that the company’s customer policies are in-line with the needs of the customers, leading to increased customer loyalty and profitability.
With the help of our CRM solutions clients can obtain a 360 degree view of all customers thereby enabling them to learn more about the needs and behaviors of the customers. This in turn provides for an increase in the effectiveness of customer service. Customer data can be analysed to identify and profile key customers and carry out targeted marketing campaigns. Customer purchase patterns and behaviors can be analysed and studied to forecast trends and requirements.
Keeping in mind the unique requirements of each client, we design a CRM solution that is a best fit for their needs. We design our CRM solutions keeping in mind the requirements of individual clients. Our CRM systems can be used as a stand alone system or can be integrated with existing systems.
Modulesoft Solutions has demonstrable experience in customising and implementing SugarCRM – a commercial open source CRM package. SugarCRM provides support for all core CRM functionalities and is available in multiple editions each targeted at a different level of CRM requirements. At Modulesoft Solutions we have successfully customised Sugar Open Source, the free edition of SugarCRM, for various clients.
A typical CRM system includes the following features and components:
Modulesoft Solutions offers ERP integration services enabling clients to streamline their business processes and reap the benefits that ERP solutions offer.
An ERP solution provides businesses with the means to integrate and consolidate all their data and business processes into a single centralized framework. The streamlining of all processes into a single framework provides businesses with the means to reduce operational costs and improve efficiencies.
Typically an ERP system has a modular architecture with each module representing a different business process. This modularity makes it easy to customise the system as per individual requirements. The common modules available in an ERP system include:
Our ERP integration services cover the following areas:
Our ERP integration services provide the following benefits:
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